Refund & Cancellation Policy

At Hutzio, we strive to ensure a smooth and satisfying food-ordering experience for all our customers. This Refund & Cancellation Policy outlines the conditions under which refunds or cancellations may be accepted.

1. Order Cancellation

You may cancel your order within 2 minutes of placing it, provided the restaurant has not started preparing your food. Once preparation begins, cancellation will not be possible.

2. Refund Eligibility

• Wrong order delivered
• Missing items in the order
• Order not delivered due to delivery failure
• Food quality concerns (requires photo/video proof)

3. Non-Refundable Situations

• If the customer provides an incorrect delivery address
• If the customer is unavailable to receive the order
• Delay due to traffic or uncontrollable events

4. Refund Timeline

Approved refunds will be processed within 5–7 business days to the original payment method.

For any refund issues, please contact us at support@hutzio.com.